Design and Implementation of a Web-Based Customer Complaint Information System for Lamongan Water Supply Company

Abstract

The rapid development of technology especially on information system more optima is by customer for making the performance of a company easier. Lamongan water supply company is one of regional owned enterprises that working in water supply section. It need to use an integrated information system for manage complaint file of the customers. Now, the company already has the billing, system and accounting, but still hasn’t information system for web based complaints. So, it can cause the customer who wants to complaint their problems must come to the central office or in the units according to their respective coverage areas. Some customer’s complaint that often submitted is clogged water, pipeline leakage, interrupted temporarily, change meters, change name, etc. This research is designed to create a new system whose development using object modeling methodology is a technique that tries to unite data and process into a single concept called object. As an application development route, using rapid application development (RAD) is a system development strategy that emphasizes the speed of development through extensive user engagement in construction, fast, repetitive and multiples a series of prototypes working on a system and eventually evolves into the final system. The database used is a well-tested MySQL. MySQL capable of handling databases with a large scale.